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Web site Help (from A to W)

Help and information is available on the following topics.

Access Keys:  Access keys are equivalent to keyboard shortcut keys.  If you place your mouse over the link to the Site Map at the bottom of any page, you will see a message that says "AccessKey=M". This means you can use the specified letter in conjunction with your browser access set-up to open that page.  

Depending on your browser, you may be able to hold down the ALT key and strike the M key to get to the Site Map.  Netscape/Mozilla automatically open the link when you press the link's access key.

If you use Internet Explorer you will need to hold down the ALT key, press M, then press Enter (while continuing to hold down the ALT key) to open the link.

If your browser is already set up to use a given letter (such as S for it's menu system) it will override that particular web site access key.

The following Access keys are available on all menu item pages:

  1. V - Virginia State site
  2. G - Governor of Virginia site
  3. U - Contact Us
  4. S - Site Map
  5. C - Skip to Content
  6. T -  Top of page
  7. L -  Links to other sites
  8. P -  DBHDS privacy and web site Policy
  9. W - DBHDS web site Survey
  10. R -  RSS feed
  11. E -  E-mail the Webmaster
  12. H -  This help page.
  13. F  - Go to the Front Page of this Web site.
  14. Numbers 1-5 are access keys to links on the Breadcrumb page navigation system, with 1 being the Home Page link.

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Acronyms: An acronym is a useful shortcut "word" created from the first letter of the significant words in a title.  Where acronyms are used, in most cases if your cursor hovers over the acronym, the full title will be displayed.  For example, Virginia will display if your cursor hovers over VA (try it here).

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Adobe Acrobat Reader:  When you cannot read a document that is in Adobe Acrobat icon PDF format, you may need to download the latest Adobe Acrobat Reader.

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Breadcrumb Navigation: Breadcrumbs enable you to track your navigation from the first web page to the current web page. You can navigate backwards through related pages by clicking on any of the breadcrumb links. This navigation tool lies just below the department banner on each page. 
Access Keys
can be used on breadcrumb hyperlinks. Starting at  the leftmost link, access key 1 links to the Home Page.  Access key 2 goes to the second link, and so on rightward in ascending numerical order.  See the Access Keys topic at the top of this page to find out how Access Keys work with your browser.

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Document that does not open:  If you are having difficulty opening PDF, Word (DOC), Excel and Powerpoint (PPT) files, you may need to download and install the proper software. Free downloads for read-only versions of the software are listed below.  WinZip is a trial version only.

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Link that does not work:  Links to other organizations' web sites will open a new window.  If your PC blocks pop-ups, you may need to hold down the "CTRL" key or the "SHIFT" key when you click on the link.  

Other sites may change without notice.  If a link no longer works, please click here to notify the DBHDS Webmaster.  Please highlight the web address in the browser, copy (hold down the "CTRL" key and press "C") then paste (hold down the "CTRL" key and press "V") the web address into the body of the e-mail.  Thank you.

Links to other organizations' web sites are included to facilitate browsing.  DBHDS accepts no responsibility for the content of linked sites. The views expressed on these linked sites are solely those of the organizations that maintain the sites.  Thank you.

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Main MenuThe left navigation menu is the main navigation tool, and is displayed on every page.  It provides access to the major sections on the web site.

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Navigation: 

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Page Menu:  Some pages will have a page menu at the top of the content.  A page menu allows you to see how the page is organized, and allows you to quickly navigate to any section of the page. Additional links related to the page may also be included on the page menu.

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PDF Documents:  When you cannot read a document that is in Adobe Acrobat icon PDF format, you may need to download the latest Adobe Acrobat Reader.  Documents in  PDF format require the use of Adobe Acrobat Reader which can be downloaded for free from Adobe Systems, Inc.

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Plug-ins:  If you are having difficulty opening the following document types: PDF, Word (Doc, Docx), Excel and Powerpoint (Ppt, Pptx) files, you may need to download and install the proper software. Free downloads for read-only versions of the software are listed below.  WinZip is a trial version only.

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Printing a Page:  All pages will automatically print without the left navigation menu.

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Refreshing the Screen:  When you have recently viewed a page and the page content has since been updated, you may need to refresh the screen to see the updated information.  On the browser menu, click View, Refresh or click on the Refresh button, [F5].

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Search Statewide: The Statewide Search feature helps you find your subject matter throughout the Commonwealth of Virginia.  The Statewide Search button is located at the top right corner of the web page.

Search this Site: This Site Search button is located on the line immediately below the department heading.  This search feature lets you search for web pages as well as documents within the site.
Be careful to specify what you want to find.  If you search for simply "Licensing" you will get every page in the site plus documents that contain the word because "Licensing" is a menu item that appears on every page of the site.

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Security: Free internet monitoring software and information helps protect your home computer from “outside threats”. http://www.onguardonline.gov/default.aspx provides information about PC security especially for children.  http://www1.k9webprotection.com/ (K9) is a free download provided by Bluecoat (an internet monitoring software) for your home computers. It will allow you to block specific web sites or specific groups. The filtering capability of this product is very good and it is simple to use. Bluecoat (worldwide) records activity and threats from all over the world. They incorporate changes in blocking activity to help prevent those threats from entering your PC. If a chat room is known for spamming or spreading malware, Bluecoat will block access to that location and notify you. This product is free and is provided by one of the industry leaders in web traffic monitoring. It is not a Anti-Virus product; it is more of a personal firewall.

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Site Map:  The Site Map displays an outline of the Web site.  You may click on the Site Map link at the bottom of every Web page on this site.

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When Web site Banner does not display properly:  Many components of the web site banner actually reside on a commonwealth central web site and this web site links to the commonwealth web site.  The "linked-to" site may be temporarily unavailable due to server or network issues.  In that event, the issues will be resolved as soon as possible by the site engineer. Once the issue is resolved (generally a matter of seconds or minutes), and you refresh your screen, the banner will display properly.

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When Web site is not available:  The site may be temporarily unavailable due to server or network issues.  In that event, the issues will be resolved as soon as possible by the site engineer.  If you wish to notify the Helpdesk that the system is down, please send an e-mail. Once the issue is resolved (often a matter of seconds or minutes), and you refresh your screen, the banner will display properly.

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The site has been redesigned to meet accessibility issues required under U.S. Section 508 which requires that electronic and information technology be accessible to people with disabilities.

Please read both our Privacy Policy and Web Policy to learn more about this site.

Please feel free to send comments and suggestions about our site to the Webmaster.

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If you have trouble opening a document, you may need to download one of the above free plug-ins (WinZip is a trial version).  For comments or questions about this site, please Email the Webmaster. Thank you for visiting the Commonwealth of Virginia DBHDS Web site. © Department of Behavioral Health and Developmental Services.
Level A conformance icon, W3C-WAI Web Content Accessibility Guidelines 1.0