Russell Sarbora, will provide high-quality, responsive, customer-oriented technology services in the most cost-efficient manner to support the mission and initiatives of the Virginia Department of Behavioral Health and Developmental Services.
The DBHDS vision for the use of information technology is predicated on applications and strategies that improve the quality of care to Virginians, assures accountability and efficiencies of the service delivery system, and provides information for policy and decision-making at all levels of government and the general public. The fundamental operational principles of standardization, effectiveness, efficiency, accuracy, best practices, transportability, and customer ease of use are embedded in decision-making and operational strategies.
Basic Services - Not Sure where to start? Our DBHDS Production Support Service Catalog is currently in review and will be revised and reposted. Please check back soon!
- Problem intake and management
- Resolution of operational issues
Provide first level technical support to DBHDS technology users:
- Service desk/problem management
- Desk top application management
- Software licenses management
- DELTA Management
- Application Deployment
- Network Access
- Peripheral Installations
- SQL Database Support
- Project Management
- Practice Management
- Portfolio Management
Support the DBHDS to achieve implementation of organizational strategy through high level project management solutions.
- Second level problem resolution and support
- Business analysis and process improvement
- Application development and maintenance
Support Business Unit organizational objectives using Business Analysis, Process Improvement, and software development.
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