Training Resources for Providers of DD Waiver Services

For all trainings residing on the Commonwealth of Virginia Learning Center (COVLC), COVLC access is required. 

Medication Management 

Required for DBHDS licensed providers – Direct Support Professionals authorized to administer medication  

Each provider responsible for medication administration must provide in-service training to employees who will be responsible for administering medications. The training must be completed with a certificate of completion on file prior to an employee administering medications. Training curriculums are approved by the Board of Nursing.  

Medication Administration Training Curriculum Approved by the Board of Nursing for Various Settings (11/19/24)   

Relevant trainings for DBHDS DD providers include:  

  • Administration of Glucagon and Insulin Training Course for certain DBHDS facilities and programs  
  • Medication Administration Training Course for certain DSS and DBHDS facilities and programs  
  • Medication Administration Curriculum for DBHDS  
  • Administration of Medications via a Gastrostomy Tube  

To locate a registered source for these trainings, you may contact Currently Registered Medication Aide Programs (per the Virginia Board of Nursing).  

Community Guide

The services of General Community Guide andCommunity Housing Guide have specific training requirements that prospective providers must meet prior to delivering the services. Both require completion of Person-Centered Thinking training and receipt of certificate of completion.

The Learning Community’s Person-Centered Thinking Training consists of 2 days of exercises where the participants acquire core skills in person-centered thinking such as:   

  • The importance of being listened to and the effects of having limited positive control  
  • Learning to “listen” to people who don’t communicate in traditional ways  
  • The role of daily rituals and routines  
  • Discovering what is important to people  
  • Sorting what is important for people from what is important to them  
  • Respectfully addressing significant issues of health or safety while supporting individual choice and control  
  • Developing goals that help people get more of what is important to them while addressing issues of health and safety,   Person-Centered Practices – Virginia Commonwealth University  

The General Community Guide services provider must also successfully complete and received a certificate of completion for The Learning Community’s Community Connections training. 

Community Connections interactive training provides information and skill development activities to help waiver recipients develop their interests.  Trainees will be exposed to several techniques and tools for determining where a person might start to be connected and how to plan for the support needed for success.  Community Connections – Virginia Commonwealth University  

The Community Housing Guide provider must complete the DBHDS Independent Housing Curriculum Modules 1-3 in addition to the Person-Centered Thinking training. This webinar series will provide an overall framework for trainees to help individuals with DD access and obtain integrated, independent housing of their choice while ensuring necessary services and supports are in place. The webinar series covers the following topics:   

  • Housing Readiness Assessments and Housing Action Plans (Webinar #1)  
  • Referral, Referral Process and Flexible Funding (Webinar #2)  
  • Reasonable Accommodations, Modifications and Live-In Aides (Webinar #3)  

https://covlc.virginia.gov/ - Search for the keyword “CHG.” 

Services Facilitation   

All required training modules may be accessed by searching “Services Facilitation” at Home – TRAIN Virginia – an affiliate of the TRAIN Learning Network powered by the Public Health Foundation.  

Required for CD Service Facilitation

DMAS: Service Facilitation (SF) Module 1: Introduction to Services Facilitation in Virginia Training: Provides an overview of Consumer-Directed Services in Virginia as it relates to Services Facilitation. The roles of the multiple agencies involved in services and the qualifications of Services Facilitators are described.   

DMAS: Service Facilitation (SF) Module 2, Parts A & B: Preparing for and Beginning Services Facilitation Training: These modules include information on the steps a Services Facilitator is responsible for as referrals are received and initial contact is made with the individual and employer of record.   

DMAS: Service Facilitation (SF) Module 3, Parts A & B: Employer of Record (EOR) Training by Services Facilitators Training:These modules cover the initial training that Services Facilitators provide to the EOR. Information is also included on the follow-up training that Services Facilitators provide to EORs on their role as employers. 

DMAS: Service Facilitation (SF) Module 4, Parts A & B: Other Responsibilities of Services Facilitators Training: The responsibilities of Services Facilitators following the initial comprehensive visit and follow-up visits are discussed in these modules. Additionally, service-specific responsibilities and ongoing responsibilities are also covered.   

All DMAS forms listed in the Service Facilitation Modules can be found on the DMAS Website.

Recommended Training

Providers desiring to excel and provide the best possible quality of DD services may choose to take advantage of one or more of the following training resources.

Person-Centered Practices  

Person-Centered Thinking  

Recommended for support partners, natural or paid.  

Training in person centered thinking consists of 2 days of exercises where the participants acquire core skills in person centered thinking such as:   

  • The importance of being listened to and the effects of having limited positive control  
  • Learning to “listen” to people who don’t communicate in traditional ways  
  • The role of daily rituals and routines  
  • Discovering what is important to people  
  • Sorting what is important for people from what is important to them  
  • Respectfully addressing significant issues of health or safety while supporting individual choice and control  
  • Developing goals that help people get more of what is important to them while addressing issues of health and safety,   

Click on the second upper tab at the following website:  

Person-Centered Practices – Virginia Commonwealth University  

Community Connections

Recommended for support partners, natural or paid.  

Community Connections interactive training provides information and skill development activities to help waiver recipients develop their interests.  Trainees will be exposed to several techniques and tools for determining where a person might start to be connected and how to plan for the support needed for success.  

Community Connections – Virginia Commonwealth University 

Using Person-Centered Practices to Facilitate Plan Development in Virginia

Recommended for all support partners who assist with the development of the Individual Support Plan.  
**Prerequisite: Person-Centered Thinking training (2 days)**  
Learn skills necessary to facilitate person-centered information gathering and use the information gathered to develop outcomes. The training is co-presented by a person with a disability and is designed to be interactive with the audience to build skills that strengthen person-centered practices.  

Plan Facilitation – Virginia Commonwealth University  

Person-Centered ISP Training Modules  

Recommended for all support partners who assist with developing the Person-Centered ISP.  
The Person-Centered Individual Support Plan Training Modules and accompanying samples were developed utilizing the ISP version 4.0. The training is made up of five modules:   

  1. Person Centered Practices   
  2. Before the Meeting   
  3. Identifying Risk   
  4. The Planning Meeting   
  5. After the Meeting   

 Most of the content is found in the notes section of the PowerPoint. Please download the PowerPoint to view the content. The modules are currently being updated to reflect the latest version of the ISP.  

The PC ISP training is now in the Commonwealth of Virginia Learning Center (COVLC). Once in the system, search for “ISP.”  

Medical Resources for Providers of DD Services  

DBHDS assesses the needs and resources available for providing needed health services and supports to persons with DD and serious mental illness (SMI) throughout the Commonwealth.

Provider Training Module Series 

Recommended provider training modules about specific services and other important general knowledge for providers and Support Coordinators 

Becoming a Provider 

Community Guide Services 

Employment and Workplace Assistance 

Therapeutic Consultation – Behavioral